What are your delivery times and costs?
Shipping costs will be calculated at checkout. Orders are dispatched next day from Saturday-Thursday. Delivery takes 2-3 business days within the UAE. For orders to Saudi Arabia, Kuwait, Bahrain, Qatar and Oman delivery takes 2-5 business days depending on the area of destination. International orders may be subject to customs and duties upon delivery which is the responsibility of the customer. Any delays in shipping is the sole responsibility of our delivery provider.
My order is a gift, how do I add a gift message?
Once you've added items to your cart, click on "View Cart" and you will find a box below your order summary titled "Special Instructions for Seller" where you can add a sweet gift message, your initials for a customized robe or any notes you would like us to read :)
Is my order confirmed?
You should get an email confirmation shortly after you've placed your order, if you can't find it check your spam folder. If it's been more than one working day without an email please contact us and we'll help.
Where is my order?
We'll send you a link with tracking info as soon as your order is shipped, if the link doesn't work just shoot us an email and we'll get back to you with more details.
Can I change or cancel my order once I've placed it?
Please do contact us as soon as you can to change your order but if it's too late and we've already shipped it then the order is yours. Please do check our returns policy for more information on how to return your order.
Can I order on the phone or through messaging?
We are 100% online, you can only order through glowgetters.ae. Happy shopping!