FAQ

What are your delivery times and costs?

Shipping costs will be calculated at checkout. Orders are dispatched next day from Saturday-Thursday. Delivery takes 2-3 business days within the UAE. For orders to Saudi Arabia, Kuwait, Bahrain and Oman delivery takes 3-5 business days depending on the area of destination. Any delays in shipping is the sole responsibility of our delivery provider.

 

Is my order confirmed?

You should get an email confirmation shortly after you've placed your order, if you can't find it check your spam folder. If it's been more than one working day without an email please contact us and we'll help. 

 

Where is my order?

We'll send you a link with tracking info as soon as your order is shipped, if the link doesn't work just shoot us an email and we'll get back to you with more details.

 

Can I change or cancel my order once I've placed it? 

Please do contact us as soon as you can to change your order but if it's too late and we've already shipped it then the order is yours.  Please do check our returns policy for more information on how to return your order.

 

Can I order on the phone or through messaging?

We are 100% online, you can only order through glowgetters.ae. Happy shopping!

 

What if an item is out of stock?

You should be alerted that an item is out of stock when you try to buy it, but if we run out after you've placed an order we apologize and we'll refund you straight away.