Refund Policy

Cancellation, Return, Refund and Exchange Policy
Glow Getters fully understands that sometimes you might change your mind regarding your purchase. If you change your mind before taking delivery of your Order, you can email us at confirming your wish to cancel your Order and we will use all reasonable endeavors to cancel it providing your Order has not yet been processed. If your Order has already been processed, then any cancellation of the Order, will be treated as a return (see below). In all circumstances, you can always contact our Customer Service who will be happy to assist you.
Glow Getters wants you to be completely satisfied with the Product(s) purchased from us, but due to hygiene reasons, we cannot accept returns for beauty products (including skincare, haircare, body care, make-up and wellness products) unless the Product(s) are defective or have been damaged during the shipping and delivery process.
All Product(s) that are returned to us (excluding the items mentioned above), must be returned to us, unused, in good condition, and in their original box and packaging, together with the original invoice for the Product(s), within fourteen (14) days of receipt of by you. We will not accept any returns for Products if the original packaging has been opened or tampered with.
Any return of Product(s) that are damaged or soiled may not be accepted.
Once we have inspected the returned Product(s) and approved the return, we will refund the price paid by you for the Product(s), with the exception of applicable taxes or import duties, if any, and initial delivery charges.
In all cases we will process the refund of the price paid by you, but only as store credit.
Please note that we do monitor returns, and if we notice that there are a high number of returns made by any particular customer, we may, at our discretion, refuse to accept future Orders from such customer.
We are not currently able to offer exchanges. Instead, all items should follow the returns process, and a new Order placed for any replacement items.